Privacy Policy

We collect only what we need to get you to your appointment safely, and we treat it with care.

Reese Transport LLC is a family owned non emergency medical transportation company based in Shelbyville, Tennessee. Many of the people we serve are older adults and their caregivers, and we know that trust is part of the ride.

This Privacy Policy explains what information we collect when you request a quote, book a trip, ride with us, or use reesetransport.net, how we use it, and the choices you have. It applies to our website and to the information we handle in the course of arranging and providing transportation.

We do not sell or rent your personal information. Ever.

We collect what you give us, plus a little basic information from the website.

Information you give us when you request a quote, book a trip, or contact us:

• Contact details such as the rider's and caregiver's name, phone number, and email.
• Trip details such as pickup address, destination, appointment date and time, and whether a return or will call is needed.
• Mobility and level of service, such as ambulatory, foldable wheelchair, or wheelchair accessible vehicle, and the type of appointment, for example dialysis or wound care.
• Payment arrangement, such as the name of your Medicaid broker or that a trip is private pay.
• Anything else you choose to tell us in a message or on a call, including partner or facility details.

Information collected automatically when you use the site:

• Basic technical information that our web host may record for security and reliable operation, such as an IP address, browser type, requested page, and time of the request. The site uses a one-way hash of the IP address for short-term form rate limiting and does not save the raw address with your lead.
• Form progress saved in your browser, so a partly filled quote or contact form is not lost. This stays on your device, expires automatically after 24 hours, and is not sent to us unless you submit the form.
• If you choose to turn on address suggestions, the address text you type is sent securely through our website to HERE Technologies to return matching locations. Manual address entry remains available.
• Records of phone calls and bookings, such as the date, number, and details of a trip request, kept so we can schedule and run trips.

To arrange a safe trip, we sometimes handle limited health related information, such as your mobility needs and the kind of appointment you are traveling to. We use it only to plan and provide your transportation, and we share it only with the people involved in your ride, such as your Medicaid broker or the facility, as described in the sharing section below.

When your ride is arranged through a Medicaid broker, a health plan, or a medical facility, that organization has its own privacy notice and, where the law applies, its own HIPAA Notice of Privacy Practices that governs your health information. We work within those arrangements and share trip information only as needed to provide your transportation.

This page is our general privacy policy, not a HIPAA Notice of Privacy Practices. If you have questions about how your health information is handled for a specific trip, call us and we will point you to the right notice.

We use your information to arrange your ride and run our business, nothing more.

• To schedule, confirm, and provide your transportation, including will call returns and standing rides.
• To give you a quote, take payment, and handle broker authorization and billing.
• To reach you about a trip, such as pickup timing, changes, or a will call return.
• To respond to your questions, quote requests, and partner or facility inquiries.
• To keep records, schedule and run trips, and improve our service and website.
• To meet legal, insurance, and safety obligations.

We do not use your information for unrelated advertising, and we do not sell it.

We share only what a trip requires, and only with the people involved in it.

• Medicaid brokers and health plans that arrange or pay for your ride, for authorization, scheduling, and billing.
• Medical facilities and clinics at your pickup or destination, to confirm appointments and coordinate will call returns.
• Service providers that help us operate, such as scheduling, phone, payment, and website tools, who may only use the information to work for us.
• Authorities or advisors when the law requires it, or to protect the safety of a rider, our staff, or the public.

We do not sell your personal information, and we do not share it with anyone for their own marketing.

The website uses simple tools to work well and to help us improve it.

Analytics. This version of the website does not include Google Analytics or another visitor tracking service. Our web host may still keep ordinary security and access logs. We will update this policy before adding a separate analytics service.

Saved form progress. If you begin a quote or contact form, the site may save your progress in your browser's local storage so you do not lose your place. That information stays on your device, expires automatically after 24 hours, and is not sent to us until you submit the form. Choose Start Fresh in the form, or use your browser settings, to remove it sooner.

You can control or block cookies through your browser settings. Some parts of the site may work less smoothly without them, but you can always reach us by phone.

We keep information only as long as we need it.

We keep trip and contact records for as long as needed to provide service, handle billing and broker requirements, and meet legal, tax, and insurance obligations. When we no longer need information, we take reasonable steps to delete or de identify it.

Form progress saved in your browser lives on your own device, not on our servers, and expires automatically after 24 hours. Submitting the form or choosing Start Fresh removes the saved draft sooner.

We take reasonable steps to keep your information safe.

We limit access to your information to the people who need it to arrange and provide your ride, and we use reasonable administrative and technical safeguards to protect it. We ask the service providers who help us to do the same.

No website or system can be perfectly secure. While we work to protect your information, we cannot guarantee absolute security, and we encourage you to share sensitive details by phone when you prefer.

It is your information. Just ask.

• Ask what personal information we have about you and request a copy.
• Ask us to correct information that is wrong or out of date.
• Ask us to delete information, subject to records we must keep for legal, billing, or insurance reasons.
• Tell us how you prefer to be contacted about your trips.

To make any of these requests, call us at (931) 639 8394 or email ReeseTransportTN@gmail.com. We will confirm your identity and respond as promptly as we can. Depending on where you live, you may have additional rights under your state's law.

Our website is meant for adults arranging transportation, and it is not directed to children. We do not knowingly collect personal information from children online. When a minor is a rider, we work with the parent, guardian, caregiver, or facility who books the trip. If you believe a child has given us information through the website, please contact us and we will delete it.

Our site may link to other websites, such as a Medicaid broker, a review page, or a facility. We are not responsible for the privacy practices or content of sites we do not run. When you follow a link, we encourage you to read that site's own privacy policy.

We may update this Privacy Policy from time to time, for example as our service grows or as tools change. When we do, we will update the "Last updated" date at the top of this page. If we make a significant change, we will make a reasonable effort to let riders know. Please review this page now and then.

Questions about your privacy? Reach a real person.

• Reese Transport LLC
• Phone: (931) 639 8394
• Email: ReeseTransportTN@gmail.com
• Serving Shelbyville and the surrounding Middle Tennessee area. Service area only; there is no walk in office.