Privacy Policy

Information We Collect

Personal Information

When you request a quote or book our services, we may collect the following information:

• Full name
• Phone number
• Email address
• Pickup and drop-off addresses
• Date and time of requested service
• Mobility requirements (for NEMT services)
• Medical equipment needs (e.g., oxygen requirements)
• Flight information (for airport shuttle services)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on pages
• Referring website

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage transportation services
• To respond to quote requests and inquiries
• To communicate with you about your bookings
• To send appointment reminders and service updates
• To improve our website and services
• To comply with legal obligations
• To ensure the safety and security of our passengers

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors)
• Legal Requirements: When required by law or to respond to legal process
• Safety: To protect the rights, property, or safety of our company, passengers, or others
• Healthcare Providers: With medical facilities or healthcare providers as necessary for NEMT services, with your consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. For NEMT services, we may retain records as required by healthcare regulations.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.