Terms of Service

Services Description

Reese Transport, LLC provides the following transportation services in Middle Tennessee:

• Non-Emergency Medical Transport (NEMT): Transportation to and from medical appointments, dialysis centers, therapy sessions, and other healthcare facilities
• Airport Shuttle: Transportation to and from Nashville (BNA), Chattanooga (CHA), Huntsville (HSV), and other regional airports

Our services are available in Tullahoma, Manchester, Winchester, and surrounding areas.

Booking Policies

Advance Notice Requirement

We require advance notice to ensure proper scheduling and vehicle availability. Same-day or emergency bookings may not be accommodated.

Booking Confirmation

All bookings are subject to confirmation. A booking is not confirmed until you receive written or verbal confirmation from our team. We reserve the right to decline any booking request.

Accurate Information

You are responsible for providing accurate information when booking, including:

• Correct pickup and drop-off addresses
• Accurate date and time
• Mobility requirements and special needs
• Number of passengers
• Flight information (for airport services)

Cancellation Policy

• 24+ hours notice: Full refund or no charge
• Less than 24 hours notice: Cancellation fee may apply
• No-show: Full fare may be charged

To cancel a booking, please contact us as soon as possible at 931-639-8394.

Passenger Responsibilities

As a passenger, you agree to:

• Be ready at the scheduled pickup time
• Wear seatbelts at all times during transport
• Treat our drivers and vehicles with respect
• Not smoke, vape, or consume alcohol in our vehicles
• Not bring illegal substances into our vehicles
• Inform us of any mobility equipment or special needs in advance
• Ensure any medical equipment (e.g., oxygen) is properly secured

Wait Time Policy

• Standard pickups: 15-minute grace period from scheduled time
• Medical facility pickups: Extended wait time available (please inform us of potential delays)
• Airport pickups: We monitor flight arrivals and adjust accordingly

Additional wait time beyond the grace period may incur extra charges.

Liability and Insurance

Insurance Coverage

Reese Transport, LLC maintains appropriate commercial auto insurance and liability coverage as required by Tennessee state law for passenger transportation services.

Limitation of Liability

To the maximum extent permitted by law, Reese Transport, LLC shall not be liable for:

• Delays caused by traffic, weather, road conditions, or other circumstances beyond our control
• Missed appointments or flights due to circumstances beyond our control
• Loss or damage to personal belongings left in our vehicles
• Indirect, incidental, or consequential damages

Personal Belongings

Passengers are responsible for their personal belongings. We recommend checking the vehicle before exiting. While we make reasonable efforts to return lost items, we are not responsible for items left behind.

NEMT-Specific Terms

Non-Emergency Services Only

Our NEMT services are for non-emergency medical transportation only. We are not an ambulance service and do not provide emergency medical care. In case of a medical emergency, please call 911.

Mobility Assistance

We provide assistance for:

• Ambulatory passengers (can walk with minimal assistance)
• Passengers with foldable wheelchairs
• Passengers using walkers or canes
• Passengers requiring portable oxygen (must be self-administered)

Please inform us of all mobility requirements when booking so we can ensure appropriate vehicle assignment and assistance.

Medical Equipment

Passengers are responsible for their own medical equipment. Our drivers can assist with loading and unloading but are not trained medical professionals and cannot operate medical equipment.

Payment Terms

• Quotes are estimates and final pricing may vary based on actual trip details
• Payment is due at the time of service unless other arrangements are made
• We accept cash, credit cards, and approved payment methods
• Gratuities are appreciated but not required

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions.